Spitch for Utilities | Innovative Projects. Positive Impact.

AI-driven Customer Experience Enhancement at Hera Group

Hera launched a project to enhance Customer Experience (CX) by leveraging Voice of the Customer (VOC) insights and advanced technologies, including speech analytics. Cost redaction and sales proposition improvement

Virtual Assistant to Optimize Customer Service for SES

The virtual assistant can answer frequently asked questions quickly and accurately 24/7. This solution helps SES to further increase customer satisfaction and employee experience. Handling calls 24/7: Cost saving

AI-based Speech Analytics for Cost-effective Compliance

Automated compliance verification of verbal orders saves efforts and costs. 100% of conversation recordings are checked by the next business day.

Angelo Asciano

Customer Operation and Innovation Director

AI-based Speech Analytics for Cost-effective Compliance

Solutions for Utilities

Automated FAQs

Every day, utilities companies receive a high volume of voice and text inquiries about common issues. What should I do if someone fraudulently sets up a service in my name? Can a utility refuse to provide service? With Spitch, you can automate these FAQs, giving customers the quick answers they need, while easing the pressure on your contact center employees.

Automated Self-Service

Enable your customers to handle routine tasks on their own, by voice or text, such as billing and payment inquiries, outage reporting, as well as status updates, and account management. Spitch brings conversational AI to online portals, chatbots, and other self-service channels that customers rely on to handle their issues swiftly and efficiently — without requiring the help of a human agent.

Intent Recognition for Call Routing

The last thing a utilities customer wants is to wait on hold, be transferred, or have to repeat themselves. Spitch helps you overcome inefficient routing with the help of advanced Speech Analytics and conversational AI, so you can understand the purpose of a call and route it to the right department or agent straight away.

AI-driven Automated Call Summarization and Categorization for CRM Updating and Compliance

Our AI agents perform call summarization and categorization with precision that surpasses human capabilities, enabling your team to focus on more creative and high-value tasks. This indispensable tool operates seamlessly with or without call recording, strictly adhering to applicable legislation and internal policies. It ensures confidentiality, discretion, and rigorous compliance, while simultaneously enhancing both customer and employee experiences.

Benefits of Spitch for Utilities

Provide 24/7 Service. Reduce Employee Workload by Up to 40%

Leave No Question Unanswered

AI-driven Customer Experience Enhancement at Hera Group

Virtual Assistant to Optimize Customer Service for SES

AI-based Speech Analytics for Cost-effective Compliance

See How Utilities Companies Use Spitch

Automated FAQs

Automated Self-Service

Intent Recognition for Call Routing

AI-driven Automated Call Summarization and Categorization for CRM Updating and Compliance

The Spitch Advantage for Utilities

Reduce the cost of customer inquiries and shorten waiting times

Improve the customer experience with fast, automated 24/7 responses

Simplify your processes and reduce employee workload by up to 40%

Handle peak-time inquiries efficiently without additional staffing

Launch quickly and easily without any installation or deployment effort.

Enjoy the highest level of data privacy and security thanks to hosting on Spitch private cloud in Switzerland.