Spitch for Utilities
Provide 24/7 Service. Reduce Employee Workload by Up to 40%
Discover the transformative power of efficient and reliable service, available 24/7 thanks to next-gen conversational AI.
Leave No Question Unanswered
Spitch’s Conversational AI enables you to communicate with customers whenever they need help, in their natural language. Advanced speech processing and AI ensure that customer inquiries are automatically understood, customer sentiment is considered, and issues are efficiently handled, answered, and resolved.
AI-driven Customer Experience Enhancement at Hera Group
Hera launched a project to enhance Customer Experience (CX) by leveraging Voice of the Customer (VOC) insights and advanced technologies, including speech analytics. Cost redaction and sales proposition improvement
Virtual Assistant to Optimize Customer Service for SES
The virtual assistant can answer frequently asked questions quickly and accurately 24/7. This solution helps SES to further increase customer satisfaction and employee experience. Handling calls 24/7: Cost saving
Solutions for Utilities
See How Utilities Companies Use Spitch
Automated FAQs
Every day, utilities companies receive a high volume of voice and text inquiries about common issues. What should I do if someone fraudulently sets up a service in my name? Can a utility refuse to provide service? With Spitch, you can automate these FAQs, giving customers the quick answers they need, while easing the pressure on your contact center employees.
Automated Self-Service
Enable your customers to handle routine tasks on their own, by voice or text, such as billing and payment inquiries, outage reporting, as well as status updates, and account management. Spitch brings conversational AI to online portals, chatbots, and other self-service channels that customers rely on to handle their issues swiftly and efficiently — without requiring the help of a human agent.
Intent Recognition for Call Routing
The last thing a utilities customer wants is to wait on hold, be transferred, or have to repeat themselves. Spitch helps you overcome inefficient routing with the help of advanced Speech Analytics and conversational AI, so you can understand the purpose of a call and route it to the right department or agent straight away.
Benefits of Spitch for Utilities
The Spitch Advantage for Utilities
Reduce the cost of customer inquiries and shorten waiting times
Improve the customer experience with fast, automated 24/7 responses
Simplify your processes and reduce employee workload by up to 40%
Handle peak-time inquiries efficiently without additional staffing
Launch quickly and easily without any installation or deployment effort.
