Spitch for Banking
Powering Secure and Seamless Banking Experiences
Learn how Spitch technology helps leading banking institutions transform their customer service experience.
Customers already using spitch products
To Be the Bank of the
Future, You Need the
Right Technology
Through a powerful combination of LLM-powered Conversational AI and natural language processing/ understanding (NLP/NLU) technologies, the Spitch omnichannel conversational platform has been shown to enhance operational efficiency, improve customer and employee satisfaction, and ensure regulatory compliance for banks of any size.
19% reduction
in cost per call
Automatic processing
for more than 40% of customer inquiries
15% time saving
for client and agents during the calls
50% less
time spent by banking advisors updating CRM records
Solutions for Banking
See How Banks Use Spitch Solutions
An Omnichannel Virtual Assistant for Customers and Agents
Use Spitch Virtual Assistant to automate voice and text interactions. Powered by cutting-edge Conversational AI, including the use of GenAI and retrieval-augmented generation (RAG) tech, our virtual assistants handle typical queries automatically helping increase customer awareness about relevant banking products, assist in managing personal finances, ordering banking documents, and verifying account balance. Customer service employees are more satisfied and motivated thanks to the relief provided by VAs.
Regulatory Compliance Monitoring
Through advanced, multilingual and multi-dialect speech analytics and voice biometrics, the Spitch platform delivers cost-effective banking regulatory compliance (internal, national, and international) adding an additional layer of security by seamlessly monitoring calls by customers and staff—24/7.
Authentication & Fraud Prevention
Using voice biometrics that runs in the background continuously identifying callers and authenticating customers after just a few seconds of free speech helps fight banking fraud, minimizing the identity theft risks and preventing fraud attempts at an early stage. Spitch voice biometrics solutions can also help in unlocking e-banking devices securely, emergency voice authentications for password resetting in mobile apps, and much more.
Real-Time and Offline Speech Analytics for Banking
Improve customer retention and banking product sales by incorporating semantic interpretation, speech analytics, sentiment analysis, and emotion detection into every conversation —all backed by live in-call or offline analytics on archived call recordings.
Automated Call Summarisation & Meeting Protocolling
Automatically summarize conversations between customers and contact center agents, and conduct protocolling of customer conversations with advisors or finance managers (including during offline face-to-face meetings) so that your staff doesn’t have to. Spitch can save up to 50% of the time agents and advisors normally spend updating CRM records for completeness and quality, while improving overall CRM data quality overall.
Benefits of Spitch for Banking
The Spitch Advantage for Banking
Reduce operational costs
Expand service delivery channels
Generate valuable customer data
Go to market fast and easy
DSK Bank Improves Customer and Employee Satisfaction
Spitch’s omnichannel Virtual Assistant for voice and text significantly reduced the duration of interaction with the bank for customers and improved customer and employee satisfaction. 80% ↑ Average speed of answers + 19% ↓ Cost per call reduction
Voice Biometrics and Virtual Assistant for 24/7 customer support
Award-winning voice bot effectively augments customer support teams. Callers are recognized and authenticated by voice. AHT cut by 20% 24/7 Customer support Best Bot Award
Automatic voice-driven document ordering system for PostFinance
ordering documents fully automatically 24/7/365
Virtual Assistant with a knowledge base to help junior agents
chatbot with natural language and open dialogue capabilities
Swisscard Virtual Assistant for efficient customer service
After the customer has explained the call reason to the Virtual Assistant, no further explanations are required, and the customer service representative can provide the solution immediately. First contact resolution rate is enhanced
Virtual Assistant Recognizes Call Reasons for Volksbank Mittelhessen
The Spitch artificial intelligence (AI) based Virtual Assistant increases customer satisfaction for Volksbank Mittelhessen, reduces employee workload, provides flexibility regarding context-specific greetings to customers, and informs when and why customers call.
