Spitch for Banking | Secure and Seamless Customer Experiences

Customers already using spitch products

To Be the Bank of the
Future, You Need the Right Technology

Through a powerful combination of LLM-powered Conversational AI and natural language processing/ understanding (NLP/NLU) technologies, the Spitch omnichannel conversational platform has been shown to enhance operational efficiency, improve customer and employee satisfaction, and ensure regulatory compliance for banks of any size.

Solutions for Banking

An Omnichannel Virtual Assistant for Customers and Agents

Use Spitch Virtual Assistant to automate voice and text interactions. Powered by cutting-edge Conversational AI, including the use of GenAI and retrieval-augmented generation (RAG) tech, our virtual assistants handle typical queries automatically helping increase customer awareness about relevant banking products, assist in managing personal finances, ordering banking documents, and verifying account balance. Customer service employees are more satisfied and motivated thanks to the relief provided by VAs.

Regulatory Compliance Monitoring

Through advanced, multilingual and multi-dialect speech analytics and voice biometrics, the Spitch platform delivers cost-effective banking regulatory compliance (internal, national, and international) adding an additional layer of security by seamlessly monitoring calls by customers and staff—24/7.

Authentication & Fraud Prevention

Using voice biometrics that runs in the background continuously identifying callers and authenticating customers after just a few seconds of free speech helps fight banking fraud, minimizing the identity theft risks and preventing fraud attempts at an early stage. Spitch voice biometrics solutions can also help in unlocking e-banking devices securely, emergency voice authentications for password resetting in mobile apps, and much more.

Real-Time and Offline Speech Analytics for Banking

Improve customer retention and banking product sales by incorporating semantic interpretation, speech analytics, sentiment analysis, and emotion detection into every conversation —all backed by live in-call or offline analytics on archived call recordings.

Automated Call Summarisation & Meeting Protocolling

Automatically summarize conversations between customers and contact center agents, and conduct protocolling of customer conversations with advisors or finance managers (including during offline face-to-face meetings) so that your staff doesn’t have to. Spitch can save up to 50% of the time agents and advisors normally spend updating CRM records for completeness and quality, while improving overall CRM data quality overall.

AI-driven Automated Call Summarization and Categorization for CRM Updating and Compliance

Our AI agents perform call summarization and categorization with precision that surpasses human capabilities, enabling your team to focus on more creative and high-value tasks. This indispensable tool operates seamlessly with or without call recording, strictly adhering to applicable legislation and internal policies. It ensures confidentiality, discretion, and rigorous compliance, while simultaneously enhancing both customer and employee experiences.

Benefits of Spitch for Banking

DSK Bank Improves Customer and Employee Satisfaction

Spitch’s omnichannel Virtual Assistant for voice and text significantly reduced the duration of interaction with the bank for customers and improved customer and employee satisfaction. 80% ↑ Average speed of answers + 19% ↓ Cost per call reduction

Angel Demendzhiyski

Director Contact Center Retail Banking Division DSK Bank

Voice Biometrics and Virtual Assistant for 24/7 customer support

Award-winning voice bot effectively augments customer support teams. Callers are recognized and authenticated by voice. AHT cut by 20% 24/7 Customer support Best Bot Award

Manuel Kunzelmann

CEO Migros Bank

Automatic voice-driven document ordering system for PostFinance

ordering documents fully automatically 24/7/365

Dominic Spalinger

Corporate Venture Capital Manager PostFinance

Virtual Assistant with a knowledge base to help junior agents

chatbot with natural language and open dialogue capabilities

Matteo Lo Bue

Digital Process Transformation Analyst Reale Group

Swisscard Virtual Assistant for efficient customer service

After the customer has explained the call reason to the Virtual Assistant, no further explanations are required, and the customer service representative can provide the solution immediately. First contact resolution rate is enhanced

Michael Marek

COO Swisscard

Virtual Assistant Recognizes Call Reasons for Volksbank Mittelhessen

The Spitch artificial intelligence (AI) based Virtual Assistant increases customer satisfaction for Volksbank Mittelhessen, reduces employee workload, provides flexibility regarding context-specific greetings to customers, and informs when and why customers call.

Melanie Mester

Change Manager Volksbank Mittelhessen

Powering Secure and Seamless Banking Experiences

Customers already using spitch products

To Be the Bank of the
Future, You Need the Right Technology

19% reduction

Automatic processing

15% time saving

50% less

See How Banks Use Spitch Solutions

An Omnichannel Virtual Assistant for Customers and Agents

Regulatory Compliance Monitoring

Authentication & Fraud Prevention

Real-Time and Offline Speech Analytics for Banking

Automated Call Summarisation & Meeting Protocolling

AI-driven Automated Call Summarization and Categorization for CRM Updating and Compliance

The Spitch Advantage for Banking

Reduce operational costs

Expand service delivery channels

Generate valuable customer data

Go to market fast and easy

DSK Bank Improves Customer and Employee Satisfaction

Voice Biometrics and Virtual Assistant for 24/7 customer support

Automatic voice-driven document ordering system for PostFinance

Virtual Assistant with a knowledge base to help junior agents

Swisscard Virtual Assistant for efficient customer service

Virtual Assistant Recognizes Call Reasons for Volksbank Mittelhessen

Powering Secure and Seamless Banking Experiences

Customers already using spitch products

To Be the Bank of the Future, You Need the Right Technology

19% reduction

Automatic processing

15% time saving

50% less

See How Banks Use Spitch Solutions

An Omnichannel Virtual Assistant for Customers and Agents

Regulatory Compliance Monitoring

Authentication & Fraud Prevention

Real-Time and Offline Speech Analytics for Banking

Automated Call Summarisation & Meeting Protocolling

AI-driven Automated Call Summarization and Categorization for CRM Updating and Compliance

The Spitch Advantage for Banking

Reduce operational costs

Expand service delivery channels

Generate valuable customer data

Go to market fast and easy

DSK Bank Improves Customer and Employee Satisfaction

Voice Biometrics and Virtual Assistant for 24/7 customer support

Automatic voice-driven document ordering system for PostFinance

Virtual Assistant with a knowledge base to help junior agents

Swisscard Virtual Assistant for efficient customer service

Virtual Assistant Recognizes Call Reasons for Volksbank Mittelhessen

To Be the Bank of the
Future, You Need the Right Technology