Speech Analytics
Powerful Speech Analytics. Exceptional Contact Center Performance.
AI-powered Speech Analytics analyzes 100% of voice and text interactions, revealing critical insights for better customer experiences.
Companies Already Using Speech Analytics
Key Advantages of Contact Center Speech Analytics
Your Ally in Driving Contact Center Efficiency
Contact Center Automation Make Automated Interactions Even Better
Integrate with speech and text virtual assistants to monitor performance, improve customer experience, and discover new paths for service automations.
Agent ProductivityHelp Agents Perform at Their Best
Deliver AI-driven performance insights, provide intelligent recommendations for faster case handling, and save time by automatically generating and feeding call summaries to your CRM.
Customer ExperienceFind New Ways to Reduce Customer Friction
Use deep sentiment analysis to identify customer pain points, so you can take action, allocate contact center resources, and increase customer satisfaction.
Quality MonitoringImprove Service Quality
Automatically and accurately monitor 100% of customer interactions to streamline quality assurance (QA) processes, monitor customer sentiment, and focus on high-impact customer service strategy.
Sales EnablementGive Sales a Boost
Identify and replicate top-performing sales techniques and best practices, without extra effort. Help agents identify the best opportunities for cross-sell and upsell.
Compliance Ensure Adherence to Regulator Requirements
Automatically record and describe customer conversations to ensure accurate documentation. Use voice and text analytics to identify specific keywords, phrases, and/or expressions required (or prohibited) by regulatory standards.
Analyze your customer conversations
Benefits of Speech Analytics Technology
Automate QA & Assurance
Raise call quality and identify anomalies in real-time with advanced call recordings analysis, interaction summarization, and detection tools.
Eliminate Compliance Issues
Eliminate non-compliance and protect sensitive information with customizable templates and automated redaction, for both text and voice calls.
Understand Your Customers
Use speech recognition to understand customer sentiment while ensuring anonymity, with advanced sentiment analysis and voice morphing technology.
Find Deep Insights ASAP
Gain valuable insights and streamline decision-making with powerful search capabilities and comprehensive conversation analytics.
See the Data and Take Action
Transform speech data into insights with customizable report dashboards, low-code/no-code report building, and third-party compatibility.
Analyze the Whole Customer Journey
Perform comprehensive analysis of phone calls, chats, and emails to spot pain points, gather customer feedback, and build a 360-degree view of the customer journey.
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Day 1 Ready
Out-of-the-box delivery. Fast deployments in the cloud or on-premises.
Speech Analytics for CX Improvement
Our advanced Speech Analytics solution analyzes voice interactions to identify key patterns, sentiments, and trends, enabling you to enhance customer satisfaction and loyalty. It also helps perform automated compliance monitoring and data redaction with high precision. Voice morphing on one or both channels is a crucial feature that Spitch offers for jurisdictions and scenarios where individual monitoring is prohibited. This feature ensures that voices are rendered unrecognizable, maintaining privacy and compliance with regulations.
We also use state-of-the-art LLMs to help you gain actionable insights for optimizing your service delivery and improving overall communication effectiveness. Additionally, LLMs allow for automatic conversation summarization and classification, which is of great value to all our customers. The Speech Analytics solution works seamlessly with Spitch Conversational Agentic AI Platform tools providing your team with real-time feedback and coaching opportunities, and helping them deliver exceptional service. Transform your customer experience management with a data-backed CX improvement strategy to drive business success.
Analyze Your Customer Interactions
Begin your live demo to learn how Speech Analytics software can help your contact center deliver a better customer experience.
Case Study: Speech Analytics for Sales Operations
DSK Bank Improves Customer and Employee Satisfaction
Voice Biometrics and Virtual Assistant for 24/7 customer support
Virtual Assistant Complements the Baloise Customer Service Offering
