Demo appeared on Spitch company site offering video clips on capabilities of solutions by Spitch AG company, the technologies used, and advantages that these technologies deliver over traditional methods of call processing." />
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Section with voice technology demo video clips on Spitch AG website

2016
27
April
Section with voice technology demo video clips on Spitch AG website
27 April 2016
Section with voice technology demo video clips on Spitch AG website

New section Demo appeared on Spitch company site offering video clips on capabilities of solutions by Spitch AG company, the technologies used, and advantages that these technologies deliver over traditional methods of call processing.

Among others, there is a video demonstrating capabilities of semantic interpretation approach, which is used to gauge a user’s call subject correctly. It fundamentally enhances the accuracy of the call subject definition compared to the recognition technology based only on keywords. The results of a large-scale testing of the call steering IVR based on this technology performed by one of the leading telecom companies among its users confirm its effectiveness:

  • 81.2% out of over 30 thousand calls were processed automatically.
  • Application subject was correctly defined by speech recognition system in 90.2% of cases.
  • Thanks to context understanding the system immediately redirects the call to the right specialist; moreover, 84.5% of calls were processed in less than 1 minute.

Presently, solutions by Spitch can understand English, German, Swiss German, and Russian. They will start working also with the French and Italian languages shortly. Italy and Brazil are currently in the focus of Spitch market entry efforts.

Watch the video:

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