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Vacancies

Deployment & Support Engineer – Speech Solutions, IPT and Network
Responsibilities
  • Deployment of our Linux based and applications within customer environments at customer’s premises or hosted in the cloud
  • Develop and maintain technical project documentation (HLD / LLD)
  • Writing of scripts in Python
  • Writing project specific deployment tests
  • Data processing and preparation, jointly with data annotation team members
  • 1st and 2nd level support interfacing in house R&D, located at the same office in Zurich
  • Support integration with IP telephony and other IT Systems i.e. CRMs
  • Support customers and partners with testing and installations
  • Ensure system stability through technical maintenance and upgrade, bug fixes, improvements
  • Incident, problem, change and capacity management for the deployed applications
Requirements
  • 2-5 years or more IT, IVR and PBX VoIP & SIP technical background
  • Proven track record in deployment and support work in a customer facing team
  • Experience using Unix/Linux and in programming i.e. python
  • Systems administration and partner / customer technical tier 2 support experience
  • Fluent in German and English, both written and verbal. French or Italian is a plus
  • IVR and Telephony knowledge is an advantage
  • Technical part project coordination and consulting skills will help
  • Ability to work autonomously in a geographically distributed international team
  • Ability and willingness to travel in Switzerland and occasionally Central Europe
  • Self-motivated and able to come up with new ideas

What can you expect

  • Work with an upbeat energetic international team, mainly based in Zurich
  • Work in a fast growing and technological forefront segment
  • Close collaboration with R&D and Sales
  • Career path into a Project Coordinator, Client Support Officer or Technical Consultant

Employment

Full-time, 3-month probation


Location

Zurich
Reporting Reporting to the Head of Professional Services Notes

Only online direct applications accepted



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